Medi-Aide — A five-point coverage checklist

A practical guide for Canadian care agencies

[ ] Is availability current and the assignment suitable for the service needs?
[ ] Has one coordinator accepted responsibility for the gap?
[ ] Has the caregiver confirmed the revised visit and received the necessary instructions?
[ ] Has the care recipient or authorised contact received the appropriate update?
[ ] Is the decision recorded, with an escalation owner if coverage remains unresolved?

Check whether coordination is getting easier
Record a baseline for time to confirm coverage, changes awaiting acknowledgement and gaps carried into the next shift. Review the same measures after a small process change. These are suggested operational measures, not promised Medi-Aide outcomes.

https://www.medi-aide.ca/for-agencies/scheduling-caregiver-coordination