Where AI assists
AI assists with structured tasks like caregiver-to-client matching suggestions, summarization of long-form notes, and surfacing workforce wellbeing signals through WellArc™. Suggestions are presented to a human for review.
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Responsible AI & Human Oversight
Medi-Aide uses AI assistance to reduce manual work in care operations. AI is a helper, not a decision-maker. This document summarizes how AI is used across the platform.
Last updated: May 2026
Human-in-the-loop
Scheduling, matching, and care decisions are approved by a human. AI suggestions are reviewable, with the underlying inputs visible to the user.
Where AI is not used
AI is not used to make autonomous employment decisions, autonomous clinical decisions, or autonomous family-portal access decisions.
Privacy and data use
AI features operate on data within the agency workspace under the same access controls as the rest of the platform. Data is not used to train external models without explicit, written customer consent.
Explainability
Where AI surfaces a recommendation, the user can see the inputs that drove the recommendation and override it.
WellArc™ guardrails
WellArc™ is non-clinical, opt-in for caregivers, aggregate by default for leaders, and routes signals to support workflows — not to automated decisions.
Reporting AI concerns
If you have concerns about an AI suggestion or decision, contact ai@medi-aide.ca. We will review and respond.
Questions about this document? Contact trust@medi-aide.ca.