Accept Care Faster
Manage intake, referrals, care requests, and readiness checks from one place.
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For Agencies
The care operations platform built for how your agency actually runs.
Bring intake, scheduling, caregiver coordination, EVV, timesheets, billing readiness, documents, compliance, and reporting into one governed workspace — designed for home care, residential care, and hybrid operators.
Trusted by Canadian agencies moving from spreadsheets and disconnected systems to a single operating layer.
One platform for the workflows that keep care moving.
Medi-Aide brings the people, tasks, records, and operational signals of a care agency into one connected workspace.
Staff Smarter
Coordinate caregiver availability, credentials, scheduling, workload, and coverage visibility.
Reduce Admin Leakage
Connect scheduling, EVV, timesheets, billing readiness, documents, and follow-up tasks.
Strengthen Compliance Visibility
Track documents, credentials, audit trails, role access, and operational compliance workflows.
Improve Operational Control
Give owners and managers better visibility into staffing pressure, work queues, incidents, and reporting.
Support Caregivers Better
Provide mobile workflows, schedule visibility, communication, training, and wellbeing support.
Built around how care agencies operate.
Medi-Aide adapts to your care lines — whether you deliver in homes, residences, or both.
Home Care
Home Care Operations
Coordinate intake, caregiver matching, scheduling, EVV, timesheets, billing readiness, documents, and compliance workflows for in-home care delivery.
Residential Care
Residential Care Operations
Support residence workflows, resident documentation, handoffs, task boards, incident visibility, family updates, and operational continuity.
Hybrid / Enterprise
Hybrid & Enterprise Operations
Manage multiple care lines, teams, locations, integrations, reporting needs, and governance requirements from one operating layer.
Everything your agency needs to coordinate care operations.
A connected workspace for the workflows that move care forward — from referral to billing readiness.
Intake & Referrals
Care requests, referrals, readiness checks, and client onboarding.
Scheduling & Staff Coverage
Caregiver availability, shift coordination, swaps, overtime visibility, and coverage risk.
EVV, Timesheets & Billing Readiness
Verified visits, exception review, timesheet workflows, invoice readiness, and finance exports.
Documents & Compliance
Credential tracking, document controls, audit trails, training records, and governance visibility.
Communication & Support
Messages, announcements, support tickets, notifications, and family/guardian updates where enabled.
Reporting & Command Center
Operational dashboards, work queues, staffing insights, compliance signals, and management visibility.
Agency Platform Walkthrough
From Referral to Resolution
Medi-Aide gives agency teams one connected workspace to manage care requests, scheduling, staff coverage, EVV, timesheets, billing readiness, documents, compliance, and reporting.
What you will see
- 1Agency dashboard / command center
- 2Intake and care requests
- 3Scheduling and staff coverage
- 4EVV, timesheets, and billing readiness
- 5Compliance, documents, and audit visibility
- 6Reporting and management insight
Watch the caregiver view
Packages built around your agency's stage and complexity.
Choose the right starting point — and grow into broader operational coverage as your agency expands.
Core Operations
For home-care-first agencies moving from spreadsheets or disconnected tools into one connected workspace.
Includes
- Intake & care requests
- Scheduling & coverage
- Caregiver coordination
- EVV readiness
- Timesheets & billing basics
- Documents & compliance
- Operational support
Growth Operations
For agencies adding more staff, services, reporting needs, recruitment, residential programs, or caregiver wellbeing workflows.
Adds
- Recruitment workflows
- Operational analytics
- Workforce visibility
- Residential care options
- Caregiver wellbeing support
- Stronger cross-team coordination
Enterprise Command
For hybrid, multi-location, or integration-heavy agencies that need governance, role-based controls, executive visibility, and advanced workflow support.
Adds
- Enterprise governance
- Integrations & data flows
- Executive reporting
- SSO-oriented onboarding
- AI-assisted workflows
- Dedicated success support
Workforce Wellbeing — included in Growth & Enterprise
Retain and support your workforce with WellArc™.
WellArc™ gives care agencies a clearer view of caregiver wellbeing trends, workload pressure, support needs, and engagement patterns — helping managers act earlier and build a more resilient workforce.
- Workload pressure visibility across teams and shifts
- Caregiver engagement and support needs
- Retention risk signals before they become turnover
- Privacy-conscious aggregate wellbeing trends
- Support workflows for managers and care coordinators
- Configurable, agency-governed, opt-in by design
Governed Operational Intelligence
AI that supports your team — not the other way around.
Medi-Aide uses AI-assisted workflows to support matching, workload visibility, workflow prioritization, and operational decision support. Decisions remain human-led, configurable, and governed by the agency's policies and enabled modules.
- Assisted caregiver-to-need matching
- Workload and coverage visibility
- Workflow and task prioritization
- Operational decision support
- Configurable, agency-governed
- Human-supervised by design
Built for privacy, governance, and operational trust.
Medi-Aide is designed with role-aware access, agency workspace separation, audit trails, document controls, privacy-conscious workflows, and governed feature access.
- Role-based access controls
- Agency workspace separation
- Audit trails and activity visibility
- Document and credential controls
- Privacy-aware communication workflows
- Human-supervised AI-assisted workflows
- Implementation-provisioned agency setup
Canadian Privacy Aware
Secure by Design
Trusted & Reliable
Human Oversight Always
Frequently asked questions
Answers about how Medi-Aide supports care agencies.
Ready to see how Medi-Aide fits your agency?
Book a guided discovery session and we will map your current workflows, identify operational gaps, and show the Medi-Aide modules most relevant to your agency.